We at THE PINE STRAW STORE® are committed to respecting your online privacy and to recognizing your need for appropriate protection and management of any personally identifiable information ("Personal Information") which you share with us. Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, and an email address or other contact information, whether at work or at home. We do not intend to transfer personal information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. We may transfer that information within our third-party service providers (Shippers). We may send you a periodic e-mail to let you know about sales and updates to our website.  By using this Web site, you consent to the terms of our online privacy policy and to our  processing of personal information for the purposes given above.  Should the online privacy policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

"The Pine Straw Store" , "ThePineStrawStore.Com" , "Pine Straw Straight to Your Door" , " Pine Straw To Your Door" , "Pine Straw By The Box" , "Pine Needles By The Box" and other products and services referenced herein are either trademarks or registered trademarks of The Pine Straw Store LLC. The names of other companies and products mentioned herein are the trademarks of their respective owners. Unless stated to the contrary, no association with any other company or product is intended or should be inferred.

THE PINE STRAW STORE® is able to provide tracking, time in transit, and information related to the shipment of packages via E-mail. The information gained from us is to be used by you solely in connection with packages shipped by THE PINE STRAW STORE® and for no other purpose. If we make an error with your order, we will fix the order immediately at no charge to you. If you made an error with your order, unfortunately we can not issue a return or refund because we are unable to recover our cost on items. All of our estimated figures are in an uncompressed form that is equivalent to the pine straw being placed on the ground in a decorative fashion, not as if it were a solid block. There are no guarantees by us that your calculations will match our calculation. If the product is damaged at the time of arrival to its ordered destination, please note this with the delivery person. THE PINE STRAW STORE® can not put in a claim for damage that has not been noted with the delivery person at the time of arrival. Everything is checked for it's condition prior to shipping, so a refund for damage can only be claimed if it is noted at the time of arrival. If you are sent a damaged or defective product, we will issue a new box after the box is returned to us. Once the Straw has been removed from the box at its ordered destination, a refund will not be given in any form. You may receive more than one shipment when you place an order with multiple boxes. You will not incur additional shipping charges for the split shipment. Any items sent back to us because the wrong shipping address was provided will be held at our facility until buyer pays for shipping again. If THE PINE STRAW STORE® decides that a refund is due for any reason, the refund shall be the total amount paid minus shipping plus a 20% restocking fee. If the customer is due a refund, the refund will be credited in the same manner that was used to make the purchase. This must be done within 10 working days of your purchase. We do not cover the cost of return shipping. By placing an order with THE PINE STRAW STORE®, you agree to waive venue and jurisdiction to Richmond County, Georgia for any possible liability regarding our products or the ordering of our products. THE PINE STRAW STORE® may revise and update these terms and conditions at anytime. THE PINE STRAW STORE® may also establish or change, at any time, general practices and limits concerning products provided through THE PINE STRAW STORE® in its sole discretion. Prices and shipping cost are subject to change at any time. You can not take the cubic feet of our boxes and figure out the square feet of ground that the straw will cover to an exact. The reason for this is that pine straw is very bulky, so we compress our straw in boxes to keep the shipping cost down. The square footage has been calculated with the straw placed on the ground in a decorative fashion and not with the dimensions of the box. Under no circumstances shall THE PINE STRAW STORE® be liable for any special, incidental or consequential damages, including, but not limited to, damages arising from delayed delivery, failure to attempt delivery, or the unavailability or refusal of a person to accept delivery of the shipment. If you order the the wrong type pine straw, you do not qualify for a refund. We will work with you on this issue but no shipping charges will be refunded and you will be fully responsible for all additional shipping cost.

 

Our pine straw products are delivered / shipped to the following States: Alabama , Arizona , Arkansas , California , Colorado , Connecticut , Delaware , Florida , Idaho , Illinois , Indiana , Iowa , Kansas , Kentucky , Louisiana , Maine , Maryland , Massachusetts , Michigan , Minnesota , Mississippi , Missouri , Montana , Nebraska , Nevada , New Hampshire , New Jersey , New Mexico , New York , North Carolina , North Dakota , Ohio , Oklahoma , Oregon , Pennsylvania , Rhode Island , South Dakota , Tennessee , Texas , Utah , Vermont , Virginia , Washington , West Virginia , Wisconsin , and Wyoming.